Mortmain is a harsh world. Players scheme, betray, raid, undercut and rob each other, and all of that is the game working as intended. These rules are about something else: how you behave toward the actual human being on the other end.
The whole thing in one line: be as ruthless as you like to a character, and never to a person.
None of that will get you moderated, however loudly somebody complains, because a player being beaten by another player is the game doing its job.
1. Cheating. No bots, automation, macros, modified clients, or exploiting bugs. Report a bug and you have done the right thing; use it and you have not.
2. Selling things for real money outside the game. Accounts, characters, items and coin are not for sale for outside money. There is no legitimate channel for it and there will not be one.
3. Fraud against real people. Scamming somebody out of actual money, phishing, payment fraud and chargeback abuse. Stealing a rival's cargo in-world is fine. Taking their money is a crime.
4. Running accounts to break the systems. Multiple accounts used to game referrals, dodge anti-abuse limits or manufacture an economy are not permitted.
5. Harassment and hate. Targeted harassment, threats, hate speech, and abuse aimed at somebody for who they are. Rivalry inside the fiction is never a licence to abuse a real person, and the fact that your characters are at war is not a defence.
6. Illegal content. Including any sexual content involving minors, which carries zero tolerance and is reported to authorities.
7. Impersonating staff or other players.
8. Taking it outside. Doxxing, or organising off-platform to harm another player.
Consequences scale with what was done and what came before, up to a permanent ban. Draining a guild treasury and dissolving outside the proper procedure can cost you the right to lead a guild at all, because a treasury is other people's work.
You get one appeal, through support, and a person reads it.
Use the in-game report. Say what happened and roughly when. Being beaten fairly is not a report and will be closed; anything on the list above is worth sending, and a person reads those too.
Mortmain is 18+, everywhere. The setting is grim, the violence is described, and the economics are cruel. It is not built for a general audience and we do not make an exception by territory.
Getting started: Start Here · The World